Shipping & Returns (Malaysia)
This policy applies to orders placed on scentworld.my and delivered within Malaysia.
Shipping
- Coverage: West (Peninsular) & East Malaysia (Sabah, Sarawak, Labuan).
- Processing: Orders placed before 2:00 pm (MYT) are dispatched the same or next working day.
- ETA (estimate): Peninsular 1–3 working days; East Malaysia 3–7 working days after dispatch.
Fees: Shipping fees (if any) are shown at checkout.
Returns
- Return window: 14 days from delivery for unused, unopened items in original packaging with proof of purchase.
- Non‑returnable once opened: fragrance oils, refills, aerosols, samples; items marked Final Sale.
- Damaged/defective/wrong item: Contact us within 7 days of delivery for replacement or refund.
To start a return: email [email protected] with your order number and item(s).
Exchanges & Methods
- Exchanges: Accepted within 14 days for eligible unopened items (subject to availability). Any price difference and re‑delivery fees apply.
- Return method: By courier to our Malaysia return address (provided in the RMA instructions).
- Restocking fee: None.
- Refund processing time: 5–10 working days after we receive and inspect the return.
Return window extension: Not offered.